RAHUL PANDEY

Hospitality Operations Supervisor
Allahabad, IN.

About

Highly motivated Hospitality Operations Supervisor with 5+ years of experience in hotel operations, specializing in housekeeping management, team leadership, and quality assurance. Proven ability to optimize inventory, manage budgets, and ensure compliance, consistently delivering exceptional guest experiences. Eager to leverage strong organizational and problem-solving skills, complemented by emerging AI and data analytics proficiencies, to drive operational excellence and innovation in dynamic environments.

Work

Hotel Glorious Grand
|

Housekeeping Supervisor

Varanasi, Uttar Pradesh, India

Summary

Currently leads comprehensive housekeeping operations, overseeing staff and managing resources to ensure high standards of quality and compliance.

Highlights

Directs daily operations for housekeeping staff, optimizing task allocation and ensuring efficient service delivery.

Manages inventory and budgets for supplies, contributing to cost efficiency and resource optimization.

Implements stringent quality control measures to uphold cleanliness standards and elevate guest satisfaction.

Ensures full compliance with health and safety regulations, fostering a secure environment for guests and staff.

Well Inn
|

Housekeeping Supervisor

Varanasi, Uttar Pradesh, India

Summary

Managed comprehensive housekeeping operations, supervising staff and optimizing resources to uphold rigorous quality and safety standards.

Highlights

Supervised a team of housekeeping personnel, ensuring efficient workflow and adherence to operational procedures.

Managed inventory and budget for housekeeping supplies, achieving optimal stock levels and cost-effective procurement.

Maintained high standards of quality control and cleanliness across all hotel areas, enhancing guest experience.

Implemented and enforced health and safety regulations, ensuring a safe and compliant working environment.

The Magic Leaf
|

Supervisor (Team Leader)

Varanasi, Uttar Pradesh, India

Summary

Led a team of 20+ housekeeping staff, managing daily operations and ensuring quality standards while fostering team development.

Highlights

Directed and mentored a team of 20+ housekeeping professionals, optimizing task distribution and performance metrics.

Spearheaded comprehensive quality control initiatives, resulting in consistently high guest satisfaction scores.

Managed inventory and oversaw budget allocation for housekeeping resources, improving efficiency and reducing waste.

Developed and delivered training programs for new staff, enhancing team capabilities and service quality.

Resolved complex guest requests and complaints promptly, maintaining high levels of customer service and loyalty.

The Westin Pune
|

Room Attendant

Pune, Maharashtra, India

Summary

Provided exceptional room attendant services, maintaining high standards of cleanliness and guest satisfaction for a luxury hotel.

Highlights

Consistently maintained pristine guest rooms and public areas, adhering to stringent 5-star hygiene and cleanliness standards.

Efficiently managed and restocked supplies, ensuring optimal availability for guest needs and operational flow.

Proactively identified and reported maintenance issues, contributing to timely repairs and guest comfort.

Delivered superior guest services, responding to requests and anticipating needs to enhance the overall guest experience.

Recognized as 'Associate of the Month' in December 2019 for outstanding performance and dedication to service excellence.

Education

Kukreja Institute of Hotel Management & Catering Technology
Dehradun, Uttarakhand, India

Bachelor of Hotel Management (BHM)

Hotel Management & Catering Technology

CBSE Board

Secondary Education

General Studies

Certificates

Be10x AI Tools Workshop

Issued By

Be10x

DCA Certification

Issued By

Certifying Body

Skills

Time management
Organizational Skills
Leadership & Operations

Team Management, Staff Supervision, Quality Control, Inventory Management, Budget Management, Health & Safety Compliance, Process Improvement, Guest Services, Planning & Organization.

Technical & AI Proficiency

MS Word, MS Excel, ChatGPT, Canva AI, Google Gemini, Microsoft Copilot, MidJourney, Prompt Engineering, Data Analytics, Data Visualization.

Projects

GenAI Powered Data Analytics Job Simulation (Tata)

Summary

Engaged in a virtual job simulation focused on leveraging Generative AI for data analytics within a corporate context.

Data Visualization Job Simulation (Tata)

Summary

Participated in a virtual job simulation centered on transforming raw data into compelling visualizations to empower business decision-making.

Data Analytics Job Simulation (Deloitte Australia)

Summary

Completed a virtual job simulation focused on practical data analytics challenges and solutions relevant to consulting.